The MC Studio is open! Stop by Monday-Saturday, 10AM - 6PM to check out our latest boots

Customer Care

 RETURNS AND EXCHANGES

Thank you so much for your purchase of Miron Crosby boots. We want you to love your boots! If you have any questions or issues, please contact us at info@mironcrosby.com or at 214.238.3385. 

To return your boots, please email or call to request a return label. Items must be postmarked within 14 days of receipt and returned in original condition and packaging. We will not accept worn, altered, or damaged merchandise. 

We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed. Thank you for shopping with us!

 

SHIPPING POLICY 

**For orders placed after 4PM CST, delivery times will go into effect the following business day. All online orders that are placed Saturday will be shipped out the following Monday.

All Miron Crosby orders are shipped via UPS. 

Our flat rate for Ground Shipping is $25.00 for a single pair of boots and $12.00 Ground Shipping for baby booties. All other shipping methods apply to the region as shipping rates vary. 

For international orders outside of the US, please e-mail info@mironcrosby.com and one of our boot experts will be happy to assist you.

 

FIT + SIZE GUIDE

Our luxury cowboy boots are lasted and designed to hug the instep of your foot and to slip in the heel. Traditionally, cowboy boots were designed to slip in the heel so as to correctly sit in the stirrups of a saddle. Your boots, however, should not slip so much in the heel that you experience discomfort. 

All Miron Crosby boots come with a pair of black removable insoles. Our boots are made to be worn with or without them, it is completely up to the customer’s personal preference, but often customers prefer the insoles for a bit of cushion and to have the boots fit more snugly. If you are having a hard time getting your boots on, we recommend removing your insoles. Alternatively, if you feel they are a bit big, we recommend inserting the insoles. 

We always recommend that you try your boots on with the types of socks you typically wear with your boots so that you can ascertain how they feel with socks on. 

We are often asked if the boots will stretch. They will not stretch, but with wear, they will break in and mold comfortably to the shape of your foot.  

If you have any questions about the fit and would like for us to walk you through it, please do not hesitate to contact us, and one of our boot experts will be happy to assist you!

 

Studio: 214.238.3385

Email: info@mironcrosby.com

 

CARE TIPS

We select each Miron Crosby leather and material for its exceptional quality. Leathers will deepen and soften over time to develop distinct patinas. Marks and wrinkles are not imperfections, instead, they are reflective of the organic nature of the material. 

To be sure your boot last a lifetime, please remember to: 

  • Clean
  • Clean boots with a soft cloth and non-alkaline leather cleaner, then rinse with water. We recommend Lexol Leather Cleaner. 

  • Condition
  • Conditioning boots regularly will allow colors and textures to become richer with every wear. We recommend Lexol Leather Conditioner. Always clean before conditioning. 

  • Keep Cool and Dry
  • Direct heat is hazardous to your boots. If they get wet, air dry them upright with inserted boot trees.