We happily accept returns on any of our stock boots. We do not accept returns on customized, worn or damaged boots.
Your return must be postmarked within 14 days of receipt and sent back in original condition and packaging.
We will not accept worn, altered, damaged or customized merchandise.
If you'd like to return your boots after 14 days, we will accept unworn stock merchandise for store credit.
Because these boots are uniquely designed for each customer, we can not accept returns on any customized boots.
Thank you so much for your purchase of Miron Crosby boots. We want you to love your boots, however, if you are not satisfied with your boots, we ask that you create your return label and ship them back to us.
Items must be postmarked within 14 days of receipt and returned in original condition and packaging. We will not accept worn, altered, or damaged merchandise.
We kindly ask that you allow 7-10 business days from the time we receive your package for returns to be processed.
Our luxury cowboy boots are designed to hug the instep of your foot and to slip in the heel. Traditionally, cowboy boots were designed to slip in the heel so as to correctly sit in the stirrups of a saddle. Your boots, however, should not slip so much in the heel that you experience discomfort.
We always recommend that you try your boots on with the types of socks you typically wear with your boots so that you can ascertain how they feel with socks on.
All Miron Crosby boots come with a pair of removable insoles. Our boots are made to be worn with or without them — it is completely your personal preference, but often customers prefer the insoles for a bit of cushion and to have the boots fit more snugly. If you are having a hard time getting your boots on, we recommend removing your insoles. Alternatively, if you feel they are a bit big, we recommend inserting the insoles.
We are often asked if the boots will stretch. They will not stretch, but with wear, they will break in and mold comfortably to the shape of your foot.
We select each Miron Crosby leather and material for its exceptional quality. Leathers will deepen and soften over time to develop distinct patinas. Marks and wrinkles are not imperfections, instead, they are reflective of the organic nature of the material.
To be sure your boot last a lifetime, please remember to:
Clean | Clean boots with a soft cloth and non-alkaline leather cleaner, then rinse with water. We recommend Lexol Leather Cleaner.
Condition | Conditioning boots regularly will allow colors and textures to become richer with every wear. We recommend Lexol Leather Conditioner. Always clean before conditioning.
Keep Cool and Dry | Direct heat is hazardous to your boots. If they get wet, air dry them upright with inserted boot trees.