Miron Crosby, founded and based in Dallas, TX, is a bespoke cowboy boot brand that produces artisanal boots for women, men and children. Miron Crosby delights with offerings of stock boots and a custom design service allowing clients to create a one-of-a-kind pair. Miron Crosby’s second and third retail locations are in Aspen, CO and Houston, TX.

Job Title: Customer Experience Associate 

Location: Dallas, TX (on-site)

Job Description: 

• Drive Customer Experience and Service for Miron Crosby across eCommerce and Retail channels.
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services, customer communication and brand awareness.
• Identify areas of opportunity to improve the overall customer experience and create a high-touch luxury experience.
• Fully own and manage HelpScout and info@mironcrosby.com inquiries and requests from all customers and ensure all customers are responded to in a timely manner.
• Manage Product Reviews feature daily for eCommerce.
• Manage Corporate/Group Gifting Program and ensure that Retail locations are fully trained on program.
• Manage Birthday Promotion and ensure that Retail Stores are fully trained on the program.
• Manage Miron Crosby’s Customs program and personalized Ear Pulls for Retail and eCommerce
• Work closely with production and factory partners to ensure timely delivery of all personalized boots and ear pulls.
• Partner with Retail stores on customer issues and inquiries as they arise.
• Manage Miron Crosby Donation program and partner with Retail locations as applicable.
• Partner cross functionally with Operations, Marketing, Production and eCommerce to create exceptional brand and buying experiences for customers.
• Partner with manager to create Standard Operating Procedures across the organization as they relate to function.
• Report on Customer Experience KPIs monthly.

Qualifications: 

• Previous high-end retail experience preferred.
• Must possess genuine enthusiasm for fashion and styling.
• Must possess a genuine passion for providing exceptional customer service and developing relationships with clients.
• Must have a commitment to employee growth and development.
• Must have a high level of ownership, accountability, and initiative.
• Must be punctual and responsive.
• Must have a strong ability to multitask.
• Priority-setting and time management must be strong suits.
• Must have strong communication and conflict management skills.
• Must be eager to develop new skills and responsive to feedback.
• Must be proactive in identifying and analyzing problems, and offer solutions that produce positive results.
• Must be a results driven individual that is self-motivated and extremely detail oriented.
• Must possess a growth mindset and desire to learn and challenge the status quo and implement new ideas and processes.
• Must have strong problem-solving skills and a positive attitude under pressure.
• Must be able to build cross-functional partnerships and work collaboratively.
• Must persistent and see tasks through to completion
• Must be technology savvy.
• Must be or will become proficient with Shopify.
• Must be a team player and willing to take on new tasks as they arise.

Compensation and Benefits: 

• Competitive salary 
• Annual bonus potential based on performance 
• Paid time off 
• Boot allowance 
• Generous employee discount 

Please forward resume to MC Careers at careers.mironcrosby.com and reference “Customer Experience Associate” in the subject line.